Nestors Global Limited provides a wide range of digital and IT solutions, including website development, software solutions, digital marketing, branding, e-commerce development, and mobile application services. While we are committed to delivering high-quality and professional services, we do not guarantee specific business results, rankings, sales, or performance outcomes, as these may depend on external factors beyond our control.
We make every effort to ensure the accuracy, reliability, and quality of the information and services provided. However, Nestors Global Limited shall not be held liable for any direct, indirect, or consequential loss or damage arising from the use of our services, website, or digital solutions.
By using our services, you acknowledge and agree to the terms outlined in this disclaimer.
To begin a project, clients are required to provide complete and accurate project details, including requirements, timelines, objectives, and preferred communication methods. Once the project scope is confirmed, our team will provide a proposal, pricing structure, and estimated delivery schedule.
To maintain security and prevent unauthorized activities, we may verify client information, billing details, and payment methods before initiating any project. Clients are responsible for ensuring all submitted information is accurate and up to date.
We accept secure payments through approved payment methods, including bank transfers, debit/credit cards, and online payment gateways. Depending on the project scope, milestone-based or installment payments may be offered. All payments must be completed according to the agreed terms before final project delivery.
Project timelines are estimated based on project complexity and requirements. While we aim to complete all projects within the agreed timeframe, delays caused by revisions, client feedback, third-party services, or unforeseen circumstances may affect delivery schedules. We will communicate any significant changes promptly.
Upon full payment and project completion, ownership of the final approved deliverables will be transferred to the client unless otherwise agreed in writing. Nestors Global Limited reserves the right to display completed projects in its portfolio, marketing materials, or case studies for promotional purposes unless the client requests confidentiality in advance.
If the client accidentally makes the same payment more than once due to a technical issue, payment gateway error, or any other mistake, Nestors Global Limited will verify the transaction and refund the extra payment(s). The valid payment for the purchased service will be retained.
If the team at Nestors Global Limited unable to start or deliver the agreed services due to reasons within our control, the client may be eligible for a full or partial refund depending on the amount of work already completed.
If the client believes that the work delivered does not meet the agreed requirements, please contact our Customer Support Team with detailed feedback within 7 days of receiving the work.
Nestors Global Limited will first try to resolve the issue by making revisions or corrections at no extra cost. If the issue remains unresolved after up to three reasonable revision attempts, the client may be eligible for a partial refund of up to 30% of the project value, subject to review by our team.
If the client requests to cancel the project before any work has started and before resources have been assigned, the client may receive a refund of up to 80% of the amount paid. Administrative and transaction fees may be deducted from the refund amount.
Once a project has started and a team member has been assigned to the project, any refund will depend on the amount of work already completed. Nestors Global Limited reserves the right to deduct charges for time, effort, and resources already used.
If Nestors Global Limited has already provided drafts, designs, development work, content, strategies, reports, or any other project milestone, any refund request will be reviewed based on the work completed. In such cases, a partial refund of up to 50% may be considered where appropriate.
Once the final deliverables have been provided and approved by the Client, the project shall be deemed completed and no refunds shall be available, except where required by applicable law.
The Client is responsible for reviewing the delivered work and communicating any concerns, revision requests, or issues within seven (7) calendar days of delivery. Nestors Global Limited will be given a reasonable opportunity to address any valid concerns through revisions or corrections in accordance with these Terms and Conditions.
If the Client fails to provide approval, feedback, or a revision request within seven (7) calendar days of delivery, the project shall be automatically deemed accepted, completed, and closed. Such projects will not be eligible for any refund, cancellation, or dispute claim thereafter.
Projects with urgent, expedited, or priority delivery timelines cannot be cancelled once work has started. Refunds for such projects will only be considered under Sections 6.2 and 6.3 of this policy.
Refunds will not be provided if the client decides to cancel the project due to a change of mind, change in business plans, lack of internal approval, or any reason unrelated to the quality or delivery of our services.
Before initiating a chargeback or payment dispute with their bank, credit card provider, or payment processor, the Client agrees to contact Nestors Global Limited and provide a reasonable opportunity to investigate and resolve the issue.
The Client must notify Nestors Global Limited of any concerns regarding the quality, functionality, delivery, or scope of the services within the timeframes specified in these Terms and Conditions and allow the Company a reasonable opportunity to address such concerns through revisions, corrections, or other appropriate remedies.
Where a Client initiates a chargeback or payment dispute without first notifying Nestors Global Limited of the alleged issue, or without providing the Company a reasonable opportunity to resolve the matter, such chargeback may be considered unjustified and disputed by the Company.
Nestors Global Limited reserves the right to submit project records, communications, approvals, delivery confirmations, invoices, and evidence of work performed to the relevant financial institution, payment processor, or dispute resolution authority in response to any chargeback or payment dispute.
At Nestors Global Limited, we are committed to delivering high-quality services and maintaining customer satisfaction. This Money-Back Guarantee is subject to the Refund Policy outlined in Section 6 and does not create any additional refund rights beyond those stated in that section.
All refund requests must be submitted in writing and will be reviewed by our team within 14 business days.
If Nestors Global Limited is unable to begin a project because suitable resources cannot be assigned, the Client may request a refund in accordance with Section 6 of these Terms and Conditions.
If the Client believes that the delivered work does not meet the agreed project requirements, specifications, or scope, the Client must provide detailed feedback and allow Nestors Global Limited a reasonable opportunity to correct the issue through revisions.
Refund requests based on quality concerns will only be considered after the revision process described in Section 6 has been completed.
If a project is delayed due to the Client’s failure to provide required information, content, approvals, access credentials, or other necessary materials, no refund or compensation will be available.
If a delay occurs solely due to Nestors Global Limited and materially affects the agreed delivery timeline, the Client may submit a refund request, which will be reviewed in accordance with Section 6.
The Money-Back Guarantee applies only to the services and deliverables originally agreed upon in the project scope.
Additional features, modifications, enhancements, or changes requested after project commencement may affect timelines, pricing, and refund eligibility.
To qualify for any refund consideration, the Client must cooperate throughout the project, including providing timely feedback, approvals, information, and access required to perform the services.
Failure to do so may affect refund eligibility.
Once the Client has approved a deliverable, milestone, or completed project, refund requests will be handled strictly in accordance with Section 6 of these Terms and Conditions.
For projects delivered in stages or milestones, each approved milestone will be considered accepted by the Client. Refund requests relating to approved milestones may not be available except where required by applicable law or expressly provided under Section 6.
Any third-party costs incurred on behalf of the Client, including but not limited to domain registrations, hosting services, software licenses, advertising spend, premium plugins, subscriptions, or external service fees, are non-refundable once purchased or incurred.
Fees paid for consultations, discovery sessions, project planning, audits, research, strategy development, or similar services are non-refundable once the service has been provided.
Any refund request, complaint, or dispute must be submitted within fourteen (14) days of delivery of the relevant service, milestone, or project completion.
Requests submitted after this period may not be considered.
All refund requests will be reviewed fairly and objectively based on the project records, communications, agreed scope of work, and the provisions of these Terms and Conditions. The decision of Nestors Global Limited regarding refund eligibility shall be final, subject to any rights available under applicable law.
We value professional relationships and aim to resolve any concerns fairly and efficiently. Clients are encouraged to contact our support team regarding any disputes or service-related issues. We will make reasonable efforts to resolve disputes through mutual discussion and agreement before further action is considered.
To protect both our Clients and Nestors Global Limited from fraud, unauthorized transactions, and payment disputes, we reserve the right to verify payment details, billing information, and the identity of the Client before processing or delivering services.
If a Client has any concern regarding a payment, invoice, project, service quality, or refund request, the Client agrees to contact Nestors Global Limited first and provide reasonable details and supporting evidence relating to the issue.
Our support, accounts, or dispute resolution team will review the matter and make reasonable efforts to resolve it within ten (10) business days.
During the dispute review process, both parties agree to cooperate in good faith and provide any relevant information, communications, project records, deliverables, or supporting documents necessary to investigate the matter fairly.
If a dispute cannot be resolved through the Company’s internal dispute resolution process within ten (10) business days, the Client may exercise any rights available through their bank, credit card provider, payment processor, or applicable law.
If a Client initiates a chargeback after receiving services, deliverables, project milestones, digital assets, or other work performed by Nestors Global Limited, the Company reserves the right to provide evidence of the services rendered, communications, approvals, contracts, invoices, and project records to the relevant financial institution or payment processor.
Where a chargeback, payment dispute, or claim is initiated, Nestors Global Limited may suspend ongoing work, restrict access to deliverables, withhold project files, revoke licenses, or pause support services until the dispute has been resolved.
If a chargeback is resolved in favour of Nestors Global Limited, the Client remains responsible for all outstanding fees relating to the services provided. The Company reserves the right to pursue recovery of unpaid amounts and any reasonable costs incurred in responding to the dispute, where permitted by law.
Nestors Global Limited values customer satisfaction and encourages all Clients to contact us directly before initiating a chargeback. Most concerns can be resolved quickly through communication, revisions, refunds where applicable, or other mutually agreed solutions.
Nestors Global Limited is a UK-based digital solutions company committed to delivering innovative, reliable, and results-driven services for businesses worldwide. We focus on quality, transparency, and long-term partnerships, helping brands grow through modern technology, creative strategies, and customer-focused digital solutions.
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